Two interview process then an Offer was made. First interview was with a recruiter and not scheduled. She randomly called and is lucky I answered, lol, I hate telemarketers. She asked very basic questions about my experience and software I've used. She explained the starting pay for the job is the same across the board and made sure I was okay with that. Honestly, she sounded relieved to have finally found someone with the experience they require. She then told me she'd like to setup an interview with the hiring manager. It took 3 days to receive the email setting up the appointment with the hiring manager and it was for the next day. That interview was more intense and in depth and lasted about 45 minutes. She asked all sorts of questions about my previous travel agent experience. She then told me all about their training program and hours they were hiring for. I was pretty confident I had got the position by the end of the call. She told me I would receive an offer letter or rejection within 48 business hours. My interview was on Friday, by Monday afternoon I received my offer letter. It was contingent upon successfully passing their background check and drug screening. There was nothing on Glassdoor to help me prepare for this interview so, I thought I'd be the first and hopefully help some of you out. On a positive note, both ladies I interviewed with were really nice and helpful and I'm super excited to be working for this company!! There seems to be tons of room for advancement and regular raises. They have every benefit you can imagine as well. Also, the interviews were both on the phone in the comfort of my home. :)