Customer Service applicants have rated the interview process at Serco Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 9 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 19 days.
Common stages of the interview process at Serco Group as a Customer Service according to 2 Glassdoor interviews include:
Background check: 29%
IQ intelligence test: 14%
Group panel interview: 14%
Phone interview: 14%
Drug test: 14%
Personality test: 14%
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Interview was over the telephone after submitting cv. Interview was straightforward easy to answer questions. Very informal was told on the call I had the job and what the next stage will be
Interview questions [1]
Question 1
Tell me about a time you have dealt with a difficult customer
The Serco interview was fairly standard and unremarkable. The interviewer maintained a formal and somewhat distant tone, which made the experience feel less welcoming. Most questions focused on handling customer inquiries, resolving conflicts, maintaining confidentiality, and working effectively in a team. There were several scenario-based questions designed to assess practical problem-solving and communication skills, but nothing overly complex or unexpected. Overall, it was a professional experience, though somewhat impersonal, providing a clear sense of the role’s expectations without being particularly engaging.
Very relaxed, video call online with questions. Standard general questions nothing too out of the ordinary. Make sure you know your strong points and weak points with examples to reference each point made.