You answered questions over the phone like a pre interview, waited to be contacted to come in for testing. If you passed the test you were scheduled to meet with the hiring manager.
I applied through other source. I interviewed at Sertec (Atlanta, GA) in Sep 2014
Interview
first a phone interview, then you are called in for an in person interview. You are given a test that same day for typing and listening. The process is short and they are very nice.
Customer Care Agent applicants have rated the interview process at Sertec with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Sertec as a Customer Care Agent according to 2 Glassdoor interviews include:
Phone interview: 40%
Presentation: 20%
Background check: 20%
Skills test: 20%
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