It was thorough, the interviewers were friendly and the office was pretty. My interview lasted about 30 minutes. It was less technical and more general questions were asked. It was conducted by two people. I was only in the first phase.
Support Engineer applicants have rated the interview process at ServiceRocket with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71% positive. This is according to Glassdoor user ratings.
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