I applied online. The process took 1 week. I interviewed at Shake Shack (Long Beach, CA) in Jun 2022
Interview
Very easy and simple - the GM was kind and helpful, assuring me of any concerns I might have had, and letting me know about the responsibility of the job.
Interviewed in person with the first manager, then got a second interview with the general manager in person as well. Quick behavioral questions, and ask about previous work experience and history.
Interview questions [1]
Question 1
Tell us a time you dealt with conflict and how did you handle it.
It was pretty basic. I got there 10 mins early but the interviewer came out 15 mins late...They asked the typical tell me about yourself and situational question, given it was very conversational. Laster about 20 mins
Interview questions [1]
Question 1
Tell me about a time when you gave great customer service
I applied online. The process took 1 week. I interviewed at Shake Shack (Staten Island, NY) in Jul 2024
Interview
I came in; the interview process was pretty quick. It was okay but nerve-racking. I would do it again; make sure you come in prepared because they will ask you many in-depth questions.
Interview questions [1]
Question 1
How do you make sure a customer has the best experience while inside the establishment.
Crew Member applicants have rated the interview process at Shake Shack with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 66.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Crew Member roles take an average of 10 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Shake Shack overall takes an average of 13 days.
Common stages of the interview process at Shake Shack as a Crew Member according to 14 Glassdoor interviews include:
One on one interview: 38%
Skills test: 14%
Background check: 10%
Phone interview: 10%
Other: 10%
Personality test: 5%
Presentation: 5%
Group panel interview: 5%
IQ intelligence test: 5%
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