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      Shaw Industries

      Engaged Employer

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      Related searches: Shaw Industries reviews | Shaw Industries jobs | Shaw Industries salaries | Shaw Industries benefits
      Shaw Industries interviewsShaw Industries Customer Service Representative interviewsShaw Industries interview
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      Customer Service Representative Interview

      Oct 10, 2014
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Shaw Industries in Jun 2010

      Interview

      Applied online and was called a few days later to interview in Dalton. She immediately scheduled an interview with the hiring managers same day. After that interview it took about 3-4 weeks before I found out I got the job, and then about 10-15 days after that I started training.

      Interview questions [1]

      Question 1

      Explain a situation in which you went above and beyond for a customer (this is the most common interview question for all employment opportunities at shaw.
      Answer question

      Other Customer Service Representative Interview Reviews for Shaw Industries

      Customer Service Representative Interview

      Jan 30, 2025
      Anonymous employee
      Dalton, GA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Shaw Industries (Dalton, GA)

      Interview

      Multi part interview process. First a video, then a phone interview and finally, face to face. Takes a while to get hired but it’s worth it. Professional questions with lots of details and examples.

      Interview questions [1]

      Question 1

      Experiences, both good and bad.
      Answer question
      1

      Account Manager Interview

      Apr 22, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shaw Industries in Feb 2022

      Interview

      The interview process started with a phone call with a recruiter then an interview with two different managers. Went through the interview and never heard back about receiving or not receiving an offer. I followed up and was told they would get back to me later that day and again I never heard back from anyone. Very much a letdown and lack of communication on their part.

      Interview questions [1]

      Question 1

      Name a situation where you had to use creativeness to complete a task?
      Answer question
      avatar
      Shaw Industries response
      4y
      Hello, We are sorry to hear about this experience. We encourage you to reach out to Tatum Sprinkle, Talent Acquisition Manager, at tatum.sprinkle@shawinc.com or 229-942-2723. Thank you!

      Customer Service Representative Interview

      Sep 14, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shaw Industries

      Interview

      Two rounds of Interviews. Once with recruiter, and another one with the panel. It was about a 2 hour long process. They like for your responses to have a beginning, middle, and end.

      Interview questions [1]

      Question 1

      STAR Method. They like for your responses to have a beginning, middle, and end.
      Answer question

      Shaw Industries interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Shaw Industries with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 27 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Shaw Industries overall takes an average of 26 days.
      • Common stages of the interview process at Shaw Industries as a Customer Service Representative according to 8 Glassdoor interviews include:

        Drug test:  22%

        Skills test:  22%

        Group panel interview:  17%

        One on one interview:  17%

        Other:  6%

        Presentation:  6%

        Background check:  6%

        Phone interview:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Territory Manager(56) ;
        2. Machine Operator(27) ;
        3. Process Engineer(24) ;
        4. Account Manager(23) ;
        5. Creeler(21) ;
        6. Engineering Co-Op(19) ;
        7. LTO(18) ;
        8. Extrusion Operator(17) ;
        9. Manager(17) ;
        10. Twisting Operator(17) ;
        11. Customer Service Representative(14) ;
        12. Supervisor(13) ;
        13. Territory Sales Manager(13) ;
        14. Department Manager(9) ;
        15. Electrician(9) .


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    • Jobs at Shaw Industries

      25 jobs in United States
      Compensation Application Specialist
      Dalton, GA
      ·
      $57K - $91K /yr
      (Glassdoor est.)
      View job
      Marketing Project & Event Specialist
      Dalton, GA
      ·
      $51K - $70K /yr
      (Glassdoor est.)
      View job
      Predictive Reliability Tech - 1st
      Ringgold, GA
      ·
      $34 - $34 /hr
      (Employer provided)
      View job
      Reliability Technician B/C/D | 12 Hr Swing (Days & Nights)
      Bainbridge, GA
      ·
      $28 - $28 /hr
      (Employer provided)
      View job
      Sr. Category Manager, Flooring Accessories
      Cartersville, GA
      ·
      $56K - $105K /yr
      (Glassdoor est.)
      View job
      View all Customer Service Representative Jobs