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      Shelf Engine

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      Shelf Engine interviewsShelf Engine Senior Customer Success Manager interviewsShelf Engine interview
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      Senior Customer Success Manager Interview

      Sep 8, 2021
      Anonymous Interview Candidate
      Seattle, WA
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Shelf Engine (Seattle, WA) in Aug 2021

      Interview

      The company reached out to me set up a screening call based on my grocery industry experience. An initial interview was set up on the screening call for the next day. That interview was cancelled the day of due to 1) the interviewer being pulled into a meeting and 2) department restructuring. They said they would be back in touch when they were ready to fill the position again. About a month later the job gets reposted, no word from the company. I submitted a formal application and let my contact know. Hear back about 3 weeks after that and the initial interview gets set up. Interview consisted of some fairly basic grocery and metric/data questions. Interviewer didn’t seem to have much experience on the grocery end of things as they asked for clarification on some grocery terminology. The strangest question was in regards to my comfort level working with software since my entire background is in the grocery field. I was asked after the interview concluded if this position was something I’d be interested in and plans were made for a “case study” interview next. About 4-5 days prior to the case study interview, a .pdf document and three Excel files were e-mailed. The premise was that this was to be a role-play business meeting with a customer and they gave a very brief background on the customer and situation (nothing relevant). No prompt was given, no suggested reports, data, or numbers were asked for. I took this to be an open-ended set of data, so I worked with it as most in the grocery industry would showing metrics such as Gross Profit, Shrink, Sales, breaking things down by week and even by department/commodity and presented that during the interview. There was some confusion from the 3 interviewers and it was very clear this was not what they were looking for. No feedback was given and about a week later I received an e-mail saying they were moving forward with candidates that were a closer fit for them at the moment. Long story short, the lack of communication during the process, long delays in setting up and actually conducting the interviews, and the extremely vague “case study” document left a very poor taste in my mouth. In addition, it feels this company should be grocery focused yet they’re trying to act like with a tech/software mindset instead of embracing grocery and speaking the language of their current and potential customers.

      Interview questions [3]

      Question 1

      What’s an example of a time you used metrics with a customer
      Answer question

      Question 2

      How would you handle a large group of stores or a chain/banner?
      Answer question

      Question 3

      How comfortable are you working with software?
      Answer question
      1

      Other Senior Customer Success Manager Interview Reviews for Shelf Engine

      Senior Customer Success Manager Interview

      May 20, 2022
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shelf Engine (Seattle, WA) in Aug 2021

      Interview

      HR screen, interview with cross functional lead, then an interview with hiring manager. At this point the hiring manager mentioned the required case study using data as a mock customer business review that had to be completed and then presented to 3 employees

      Interview questions [1]

      Question 1

      Why do you want to work at Shelf Engine?
      Answer question

      Senior Customer Success Manager Interview

      May 5, 2020
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shelf Engine (Seattle, WA) in Feb 2020

      Interview

      Week 1 - 30 min phone screen with recruiter Week 2 - 1 hour with head of dept over coffee Week 3 - 1 hour with co-founder in office Week 4 - 1 hour with the other co-founder and head of sales

      Interview questions [3]

      Question 1

      How did you find out about Shelf Engine? What made you want to come work here?
      Answer question

      Question 2

      In your own words, tell me your understanding of how our product works.
      Answer question

      Question 3

      Take a challenging concept (for example, basis as an accounting concept) and explain it back to me as if I were someone with no knowledge of the topic.
      Answer question
      1

      Shelf Engine interviews FAQs

      • Senior Customer Success Manager applicants have rated the interview process at Shelf Engine with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 46.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Senior Customer Success Manager roles take an average of 39 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Shelf Engine overall takes an average of 24 days.
      • Common stages of the interview process at Shelf Engine as a Senior Customer Success Manager according to 3 Glassdoor interviews include:

        Phone interview:  25%

        One on one interview:  25%

        Presentation:  17%

        Group panel interview:  8%

        Background check:  8%

        Personality test:  8%

        Skills test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Inventory Specialist(7) ;
        2. Market Specialist(4) ;
        3. Shelf Champion(4) ;
        4. Software Engineer(4) ;
        5. Analyst(2) ;
        6. Data Scientist(2) .


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