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      Customer Success Specialist Interview

      May 26, 2023
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Shell

      Interview

      Initially, I received a phone call from a recruiter, which eventually led to the opportunity to participate in a final interview. The final interview lasted approximately 50 minutes, during which both interviewers demonstrated professionalism, maintained a friendly demeanor, and left a highly favorable impression. Shortly thereafter, I received a job offer within a span of two days. However, the initial offer fell slightly below my minimum salary expectation, actually coming in slightly lower than my current salary. In an effort to address this, I expressed my concerns and sought to negotiate a higher remuneration. Fortunately, I managed to secure a modest increase in the salary offer. Given my genuine interest in the position and my enthusiasm to join the company, I took the initiative to discuss the matter with my current team leader. As a response, my team leader offered me a 10% salary raise to encourage me to stay in my current role. In light of this, I emailed the recruiter to inquire whether Shell would be able to match this offer with an additional 5%. Regrettably, my attempt to negotiate the offer was unsuccessful, and the recruiter informed me that the previous offer is no longer available. I must admit that I was somewhat surprised by how readily Shell and the recruiter decided to forego the opportunity, considering my genuine interest. Now that the job position has reappeared on LinkedIn, I can only extend my best wishes to Shell in their pursuit of another candidate with a similar background and language skills.

      Interview questions [1]

      Question 1

      Discuss previous experience Various scenarios
      Answer question
      1

      Other Customer Success Specialist Interview Reviews for Shell

      Customer Success Specialist Interview

      Jul 24, 2024
      Anonymous Interview Candidate
      Cyberjaya
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Shell (Cyberjaya) in Jul 2024

      Interview

      It started of with describing yourself. Then, questions regarding work scenarios were asked, relating to your previous employment. After all the questions were asked, they ask if you have any questions for them.

      Interview questions [1]

      Question 1

      Describe a time when you had to skip levels to bring up an issue.
      Answer question

      Customer Success Specialist Interview

      May 8, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Shell

      Interview

      Interview process was simple and relaxed. Was online during the pandemic. Almost 1 month timeline from interview to start date. Offer comes usually after 1-2 weeks and then need to submit employment requirements in order to proceed.

      Interview questions [1]

      Question 1

      Tell me about yourself, Situational questions based on strengths and weaknesses, use SMART objectives
      Answer question

      Customer Success Specialist Interview

      Jul 29, 2023
      Anonymous employee
      Cyberjaya
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shell (Cyberjaya) in Jul 2023

      Interview

      - call interview - face to-face interview ( final assessment) I have to agree, the HR team is straightforward to communicate with. They always respond promptly and are helpful whenever I have questions or concerns. It's nice to have such a supportive team to work with.

      Interview questions [1]

      Question 1

      - what is your interest - tell me when you have to change your opinion - tell me when you were working in a team - how many invoices do you do
      Answer question