Friendly straightforward and very good. The first thing that came out was that I had wanted to work for them for years. They were very nice people and they had great customer service
First interview was HR phone interview, second round was face to face interview with the line manager, During interview, only general questions were asked, not much technical knowledge was tested.
Interview questions [1]
Question 1
Do you have experience on account management?
How you communicate with colleagues from different department in order to achieve same goal
why you want to work at this job and why this and so on and that's it and why the company and general question etc..... what do you know about the company also and what is your knowledge and general questions
Interview questions [1]
Question 1
About everything about career and about why this job
Customer Service Representative applicants have rated the interview process at Shell with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Shell overall takes an average of 35 days.
Common stages of the interview process at Shell as a Customer Service Representative according to 12 Glassdoor interviews include:
Group panel interview: 19%
One on one interview: 19%
Presentation: 14%
Phone interview: 14%
Background check: 10%
Other: 5%
Personality test: 5%
Drug test: 5%
Skills test: 5%
IQ intelligence test: 5%
Here are the most commonly searched roles for interview reports -