Is it hard to get hired as a Guest Service Agent at Sheraton?

Guest Service Agent applicants have rated the interview process at Sheraton with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 74.5% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Guest Service Agent at Sheraton?

Candidates applying for Guest Service Agent roles take an average of 8 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Sheraton overall takes an average of 12 days.

Where can I find Sheraton interview experiences by job title?

Front Desk Agent (138) ; Front Desk Receptionist (52) ; Guest Service Agent (51) ; Server (38) ; Housekeeper (35) ; Banquet Server (31) ; Bartender (30) ; Server/Waiter (24) ; Sales Manager (21) ; Front Office Supervisor (17) ; Waitress (17) ; Housekeeping Supervisor (16) ; Intern (16) ; Manager (14) ; Recepcionista (14)

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Sheraton

Part of Marriott International

Sheraton Guest Service Agent interview questions

based on 11 ratings - Updated Nov 22, 2025

Average interview difficulty

Very positive interview experience

How others got an interview

50%
Applied online
Applied online
30%
In Person
In Person
20%
Other
Other

Interview search

11 interviews

Guest Service Agent Interview

Apr 30, 2018

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 3 days. I interviewed at Sheraton (Columbus, OH) in Nov 2016

Interview

Great! They really just wanted to see my personality and I felt very at ease immediately. It was a phone screen then 3 Manager 1:1 interviews. Mine were all back to back because all of the managers were available, but that isn’t always the case.

Interview questions [1]

Question 1

Several questions that are situational customer service scenarios.

Answer question

Guest Service Agent Interview

May 15, 2017

Anonymous employee

Accepted offer

Positive experience

Application

I interviewed at Sheraton

Interview

Very easy interview with manager on duty. Manager asked about why I was interested in the job and how I felt I was a good fit. Overall it was very casual which was nice.

Interview questions [1]

Question 1

How would you deal with a difficult guest?

Answer question

Guest Service Agent Interview

Mar 8, 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 2 days. I interviewed at Sheraton (Niagara Falls, ON) in Mar 2017

Interview

I applied in person and the very next day, I got a call for a job interview. Also, the day I got the call, I had the interview. It was an interview with two; one from HR and the other one was the Front Office Manager.

Interview questions [4]

Question 1

How do you like the program?(The interviewer went to the same school as I did)

1 Answer

Question 2

What would you do when you have lots of going on at the Front Office? (Stressful moment)

1 Answer

Question 3

What would you do to make their stay memorable if guests check-in for their anniversary?

1 Answer

Question 4

What kind of individulas do you see the most hard to work with?

Answer question

Viewing 6 - 10 of 11 Interviews

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Sheraton Guest Service Agent interview questions

Average interview difficulty

Very positive interview experience

How others got an interview

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