I applied through a referral link. Was contacted 3 weeks later and asked to do a typing test and reply to an example email from a merchant wanting to sell digital products. I then was invited to the life story interview, which was a 45 min chat pretty much just about my experience up till now. I then got my technical interview 2 days later. This was tough, the information they send you to revise for this doesn't even come up. It felt rushed. Two live chats, then a phone call, then an email. You only have ten minutes to reply to the email, I really thought I did well for all of these but I got an email the next day saying I didn't fit the criteria. (????) that I need to work on teaching people, and guide them more rather than send them links. I feel as though I guided them as much as I could, without proper training. I try harded so much for this application, I made a YouTube video for it, I spent HOURS every day studying the admin and reading the help docs, only to be turned away on something they could train into me when hired. I feel as though I put too much effort in. If you're currently applying, I advise don't waste too much time on it. I spent hours, made a YouTube video, did test live chats and calls with friends... Only to be told I don't fit in.

The first Interview was on phone interview. I did not pass through to next stage of the process, which was an online test. After that would be another formal interview.