5y
Hi, there.
Thank you for being so open and candid in your review, and for the discussion it has opened. Our Technical Interview is essentially a role-play of what your daily workflow would be like were you to accept the position here. It is designed to be rigorous, and to test your skills under pressure: We want to make sure someone is prepared for this type of environment and that we're setting them up for success once they're in the role! You will be asked a variety of different questions by our merchants, no two days are the same! It's important to be able to multi-task and think quickly to find a resolution.
Being a constant learner is one of our core values here. We are looking for people who are perpetually curious! This is why Shopify Support is different from any other support centre; we want to go above and beyond for our merchants. This means that finding the solution is only one part of your interactions. We're looking for you to show an interest in their business, ask questions and find out the why behind what drives them. By doing this you can solve their issues, suggest other avenues they can take, and also foresee future issues. It can take an extra couple of minutes to delve a little deeper, but it is well worth the effort to make a merchant more successful in the long run.
I was sorry to hear about your interview experience, and the impression it gave you one what life with Shopify might be like. Given that we've moved to a Digital by Default work model, it has never been more important for us to stay connected. We value each and every employee and the unique point of view they bring. Everyone is given the freedom to speak their mind, and we have internal structures in place to ensure that their voices are heard. That being said, we are constantly looking to evaluate our hiring process, so your feedback is appreciated.
Thank you again for the review here, and best of luck with your career moving forward!
