I applied through an employee referral. The process took 5 weeks. I interviewed at Shopmonkey in Dec 2023
Interview
It took a littlbe biot more than I expected but I applied when the holiday season arrived, so the frame time was really smooth and allowed me to put my personal matters in order with plenty of time to be prepared.
Interview questions [1]
Question 1
How my prior job experience will be suitable for this new position?
I applied online. I interviewed at Shopmonkey (Los Angeles, CA) in Mar 2021
Interview
I don't even have the words to describe what I went through during the interview process. Most definitely the most chill yet professional job-hunting experience in my life.
Of course, I was a little nervous, but each interviewer made me feel comfortable. Kinda like talking to someone you've known for a while. 5 separate interviews in total.
Questions were work related, while some were fun conversations about customer service. Questions weren't structured for yes and no answers. Shopmonkey really wants to get to know you.
Even though all the interviews were done via Zoom, the authenticity of each interviewer came through. This was my first experience with a startup company. I would do it again in a heartbeat.
Interview questions [1]
Question 1
Why do you want to work with Shopmonkey?
Talk about a time in which a customer was upset and how did you manage that situation?
Why is customer service important?
Customer Support Representative applicants have rated the interview process at Shopmonkey with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 79.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Representative roles take an average of 35 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Shopmonkey overall takes an average of 26 days.
Common stages of the interview process at Shopmonkey as a Customer Support Representative according to 2 Glassdoor interviews include:
One on one interview: 33%
Background check: 17%
Group panel interview: 17%
Phone interview: 17%
Skills test: 17%
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