I applied online. The process took 8 weeks. I interviewed at Sketch in Sep 2021
Interview
For me interviewing with Sketch was the best candidate experience ever!
The interview process took about 8 weeks. The first round was with the Recruiter and it was a pretty standard discussion about the role, my experience etc.
The second round was with the Hiring Manager, the third one was with an existing CSM which was really nice because you get to know your potential future cuoleagues and you have the chance to ask questions about their day to day job.
The fourth one was the most difficult I would say, as it involved a business case with a role play. But it was a super useful one because you get to research the company, product and understand how they work. It basically allows you the time to see if you would really like the job and if you are a good fit for the role.
The last round was with another CSM and with the COO.
You may think that the process is long but actually they were pretty fast in communicating back the next steps every single time. Moreover the feedback was on the spot, transparent and constructive.
The team was amazing from start to finish and you can tell they are really passionate about their jobs, the product itself and the customers they have.
Overall it was a challenging but great experience!
Interview questions [1]
Question 1
- Why do you want to work at Sketch?
- Tell me about a difficult situation you encountered with a customer at your current/past role.
- Have you ever worked remotely before?
I applied online. The process took 2 months. I interviewed at Sketch
Interview
There were 6 rounds of interviews in total with HR, Head of Sales, 2 other CSMs and the COO. The hardest interview was doing a product demo in a role-play group setting.
The interviews generally cover questions about company culture and fit, past work experience and relevant skills, and the ability to adapt to new demands in a rapidly growing team.
It was one of the most enjoyable recruiting experiences I've had. The team always got back to me promptly, and by the end of the process I felt that I had a solid understanding of the team and culture.
Interview questions [1]
Question 1
Share the customer success processes you use in your current role to manage your book of business.
I applied online. The process took 3 weeks. I interviewed at Sketch (London, England)
Interview
a very clear 4 step interview, which is detailed on their website too. The hardest part was the demo (presentation) because you need to make it sound as real as possible, as if you were in the position already and you'd have a meeting with a customer. They respond very quickly, which is great and they allowed me to have time with 2 of their current CSM's to ask questions about the role etc, It was one of the best interview experiences I have ever had, even though I did not get an offer.
Customer Success Manager applicants have rated the interview process at Sketch with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 41.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 39 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Sketch overall takes an average of 27 days.
Common stages of the interview process at Sketch as a Customer Success Manager according to 3 Glassdoor interviews include:
Background check: 22%
Phone interview: 22%
Drug test: 11%
One on one interview: 11%
Presentation: 11%
Group panel interview: 11%
Other: 11%
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