I applied online. The process took 4 weeks. I interviewed at SkySlope (Sacramento, CA) in Jul 2017
Interview
Pretty straight forward, phone screen by recruiting. Couple of phone calls with department heads and then an in person in the Sacramento office. Panel interview and a demo that I created. Finally a sit down with the CEO.
I applied through a recruiter. The process took 3 weeks. I interviewed at SkySlope (Sacramento, CA) in Sep 2017
Interview
The interview process was great. Everyone was friendly and very warm with me. It consisted of a couple phone interviews and an in-person interview with a presentation. My only issue was that I spend a little over 6 hours total interviewing, researching, creating a presentation, and presenting; however, when I asked for feed back as to why I was not selected for the job I did not receive a response from the company. Left me with a sour taste, as I spend a fair amount of time preparing for the interviews and presentation, but only received a one sentence email that I was not selected for the role.
Interview questions [1]
Question 1
Tell me about a time when you had to handle a difficult customer experience.
Customer Success Manager applicants have rated the interview process at SkySlope with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 37.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 26 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SkySlope overall takes an average of 15 days.
Common stages of the interview process at SkySlope as a Customer Success Manager according to 2 Glassdoor interviews include:
Background check: 29%
Phone interview: 29%
Group panel interview: 14%
Presentation: 14%
One on one interview: 14%
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