I applied in-person. The process took 2 weeks. I interviewed at Skyservice (Toronto, ON) in Dec 2012
Interview
Started with a phone interview that went over the basics. This was followed by a in person interview that was more to just get a feel for who you are. Casual experience, completely relaxed due partly to time in the industry. Talked about time spent in the industry and level of knowledge in aircraft types.
Interview questions [1]
Question 1
When faced with confrontational pilots how did you approach the situation?