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      Smartfrog&Canary

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      Tier III Technical Support Engineer - NYC Interview

      Nov 16, 2015
      Anonymous Interview Candidate
      New York, NY
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Smartfrog&Canary (New York, NY) in Nov 2015

      Interview

      I applied online for the Tier 3 Technical Support engineer position. The job recruiter at Canary reached out to me to setup a first round interview with me. The first round interview with me went fine so she placed me into the second round interview with the manager. My second round interview with the manager went fine in my mind. But, the day after they determined they didn’t want to pursue me.

      Interview questions [1]

      Question 1

      Background, why do I want to work at canary, what I know about the company
      Answer question

      Smartfrog&Canary interviews FAQs

      • Tier III Technical Support Engineer - NYC applicants have rated the interview process at Smartfrog&Canary with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Tier III Technical Support Engineer - NYC roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Smartfrog&Canary overall takes an average of 12 days.
      • Common stages of the interview process at Smartfrog&Canary as a Tier III Technical Support Engineer - NYC according to 1 Glassdoor interviews include:

        Phone interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(9) ;
        2. Anyonymous Employee(7) ;
        3. Customer Service Representative(7) ;
        4. Engineer(5) ;
        5. Customer Care Specialist(4) ;
        6. Customer Care Agent(3) ;
        7. Customer Service(3) ;
        8. Customer Care Representative(2) ;
        9. Customer Experience Agent(2) ;
        10. Software QA Engineer(2) ;
        11. Sr. IOS Engineer(2) .


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