Customer Service Representative applicants have rated the interview process at Social Security Administration with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 59 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at Social Security Administration overall takes an average of 53 days.
Common stages of the interview process at Social Security Administration as a Customer Service Representative according to 64 Glassdoor interviews include:
Group panel interview: 32%
Background check: 13%
Phone interview: 13%
Presentation: 11%
Drug test: 10%
Skills test: 8%
One on one interview: 5%
IQ intelligence test: 5%
Other: 4%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Social Security Administration (Salinas, CA) in Sep 2017
Interview
Usual interview process. Hiring manager provided information about the position and asked some preliminary questions regarding past experience. Manager then left and there was a three-minute writing assignment. After the assignment, two employees came in and conducted a behavioral based questionnaire.
Some questions asked:
- What do you know about the Social Security Administration?
- What do you know about the position you are applying for?
- Why are you applying for this position?
- Why did you leave your previous job? (if this is not your first job)
- Describe a time where you had to make a tough decision. Did you make the right decision?
- Describe a time where you had to deal with a unruly or disgruntled customer? What could you have done differently?
For the last question of the interview, the interviewers had me read a paper about Social Security benefits and then asked a scenario question.
Interview questions [1]
Question 1
Scenario: A customer calls demanding disability benefits because his doctor told him he will be disabled. How do you respond?
I applied online. I interviewed at Social Security Administration
Interview
I went through the bilingual interview. There was 3 people in my interview. They did the behavioral questions. I also got an additional interview translating something from English to Spanish. Pretty simple and straight forward.
Applied and interviewed with two people then did extensive background paperwork. The interview process was to the point and not too complicated. The interview process to hire took maybe a couple of weeks or so.
I applied online. The process took 4 weeks. I interviewed at Social Security Administration (Kansas City, MO)
Interview
The interview was a phone interview with one interviewer and it took about 45 minutes with maybe ten to fifteen questions. It was fairly easy and the interviewer was nice.
Interview questions [1]
Question 1
How does your work experience make you qualified for this position?