Customer Service Representative applicants have rated the interview process at Social Security Administration with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 59 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at Social Security Administration overall takes an average of 53 days.
Common stages of the interview process at Social Security Administration as a Customer Service Representative according to 64 Glassdoor interviews include:
Group panel interview: 32%
Phone interview: 13%
Background check: 13%
Presentation: 11%
Drug test: 10%
Skills test: 8%
IQ intelligence test: 5%
One on one interview: 5%
Other: 4%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at Social Security Administration
Interview
Applied online via USA jobs end of January and was referred and contacted for an interview in March. It consisted of 3 individuals in a conference call and there was a total of 4 questions. At the end of the interview they asked if I had any questions and said they would have a decision by the end of the month.
Interview questions [3]
Question 1
What experience do you have that will help you deal with difficult customers or customers that are grieving or going through a hard time.
I applied online. I interviewed at Social Security Administration
Interview
I went through the bilingual interview. There was 3 people in my interview. They did the behavioral questions. I also got an additional interview translating something from English to Spanish. Pretty simple and straight forward.
Applied and interviewed with two people then did extensive background paperwork. The interview process was to the point and not too complicated. The interview process to hire took maybe a couple of weeks or so.
I applied online. The process took 4 weeks. I interviewed at Social Security Administration (Kansas City, MO)
Interview
The interview was a phone interview with one interviewer and it took about 45 minutes with maybe ten to fifteen questions. It was fairly easy and the interviewer was nice.
Interview questions [1]
Question 1
How does your work experience make you qualified for this position?