Teleservice Representative applicants have rated the interview process at Social Security Administration with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Teleservice Representative roles take an average of 59 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Social Security Administration overall takes an average of 53 days.
Common stages of the interview process at Social Security Administration as a Teleservice Representative according to 6 Glassdoor interviews include:
Group panel interview: 36%
Background check: 27%
Phone interview: 9%
Personality test: 9%
One on one interview: 9%
Skills test: 9%
Here are the most commonly searched roles for interview reports -
The process took 8 weeks. I interviewed at Social Security Administration (Jamaica, NY)
Interview
I was interviewed by 2 managers in a panel style interview. 7 to 8 questions asked in which they took turns reading off a paper to ask. After that they left the room for a second and came back. I was the escorted up stairs for finger printing. 2 weeks later I was called for the position. My references were not called.
Interview questions [1]
Question 1
Name time where you went above and beyond for a customer
I interviewed at Social Security Administration (Los Angeles, CA)
Interview
It was easy focused on client service. Also dove into how you handle angry callers. I had 3 rounds of interviews First with a large group, then came back to another round with 6 other people.
Interview questions [1]
Question 1
How you handle a situation where a caller is crying?
I applied through a recruiter. The process took 3 months. I interviewed at Social Security Administration (Milwaukee, WI)
Interview
Lengthy process but definitely worth it! They take a really long time to notify you. It was a panel interview. They do a background check and finger printing. I kept calling to check the status and finqlly I got offered the job. They discuss all benefits in the interview.
I applied online. The process took 3 weeks. I interviewed at Social Security Administration in Sep 2015
Interview
Panel interview with 3 managers. I was asked a series of questions regarding behavior. I was also asked about proper id for a social security card. I think it went ok
Interview questions [1]
Question 1
How would you handle a condescending caller who said you work for me?