I applied online. The process took 3 weeks. I interviewed at Socio
Interview
First, you will likely do a 30-45 minute phone screen with HR. Second, you will do a 45 minute interview with a Customer Success Manager and Strategic Account Manager. Third, they have you complete an assignment and encourage you to do it within 24 hour after receive it. Final Interview.
Interview questions [1]
Question 1
Tell us about your background.
Tell us why you are interested in customer success and what you bring to Socio.
What are your metrics?
Comfortable with high touches and managing hundreds of accounts?
How many support requests do you deal with?
They reached out to me on LinkedIn and then proceeded to interview me like they weren’t really interested and that I didn’t have the right background for them, when they very clearly had seen my experience before reaching out to me, it was an odd experience.
Interview questions [1]
Question 1
Tell me about yourself, How do you handle partners who are coming up for renewal?
I applied online. The process took 5 days. I interviewed at Socio (Indianapolis, IN) in Oct 2019
Interview
After applying for position, an HR talent acquisition specialist set up a 30 minute phone interview. I gave a brief, concise explanation of some of my background passions and how those and my recent professional experience played into my decision to seek out a position at the company. The interviewer asked additional, probably typical but very good questions, and was open to listening to and answering a few of my questions in return. It was a positive, 2-way conversation. This is still pending. I don't yet know if I was passed up for the position or am still being considered. My experience thus far with Socio has been positive.
Interview questions [1]
Question 1
Please tell me more about your personal and professional background.
Please tell me what Customer Success means to you.
Please tell me about your salary expectations.
This position requires cross-functional interaction. Please tell me about your experience in that regard.
Questions I was able to ask (and received adequate answers to):
Please tell me more about the benefits (i.e. is dental included? Are family benefits included?)
What are Commuter Benefits?
Customer Success Manager applicants have rated the interview process at Socio with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 29.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 18 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Socio overall takes an average of 20 days.
Common stages of the interview process at Socio as a Customer Success Manager according to 5 Glassdoor interviews include:
Phone interview: 25%
Presentation: 17%
Group panel interview: 17%
Other: 17%
One on one interview: 17%
Background check: 8%
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