I applied online. The process took 3 months. I interviewed at Spectrum (Flushing, NY) in Sep 2013
Interview
It took 3 years to get an interview at Time Warner Cable (now Spectrum). After I had my initial interview it took 3 months to hear back. Once I heard back I was in training within one month.
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Interview questions [1]
Question 1
Experience with difficult customer and how you resolved it
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Interview questions [1]
Question 1
About previous experiences and why you want to work for Charter