Internet and Phone Technical Support applicants have rated the interview process at Spectrum with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Internet and Phone Technical Support roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Spectrum overall takes an average of 20 days.
Common stages of the interview process at Spectrum as a Internet and Phone Technical Support according to 2 Glassdoor interviews include:
IQ intelligence test: 17%
Drug test: 17%
One on one interview: 17%
Skills test: 17%
Presentation: 17%
Group panel interview: 8%
Phone interview: 8%
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I applied online. I interviewed at Spectrum (Ontario, CA) in Feb 2018
Interview
Pretty easy, more customer service oriented rather than technical, will ask to follow flow chart and make a decision based on given scenario. Not too difficult, almost guaranteed if you have previous customer service jobs.
Interview questions [1]
Question 1
When was a time you had to deescalate a situation and how did you do so?
I applied through a recruiter. The process took 4 weeks. I interviewed at Spectrum (Orlando, FL) in Dec 2017
Interview
I had to go through three interviews to finally get the job. So first one was pretty informal. It was with the recruiter. He glanced at my resume. He mostly did all of the talking. He describe the position and what was expected of me. Once I am formed and that I met all the qualifications and was okay with the hours they were four candidates for, he scheduled me for my next interview. At the second interview I was greeted by a supervisor. He asked me a couple of quick technical support questions. Fairly easy. The rest of the questions were situational. The interview took about half an hour. It was very laid-back and comfortable. At the end of my interview I was told that I was being recommended for a supervisor position. I didn't hear from anybody for about 2 weeks. My recruiter then reached out to me and informed me that they were trying to figure out the time to meet with me. Another week went by before I was scheduled for my 3rd interview. At my 3rd interview I met two of the managers. Again I was asked a few technical questions and many situation type questions. I was very comfortable. About a week later I received my job offer