I applied online. The process took 4 weeks. I interviewed at Spectrum in Oct 2020
Interview
The interview process was very quick. Because of Covid everything was done virtually, which I appreciate more than getting dressed and going into an actual building. It was full of all your standard interview questions. A lot of what would you do if you were in the situation and how do you feel about the etc.
Interview questions [1]
Question 1
Describe a time when you’re putting a different court decision and it went against your morals to choose the right option.
Very easy process due to high turnover rate. ( the job itself is not very hard it’s just mentally tiring) So the interview process is easy. One over the phone/zoom and final interview in person.
I applied online. The process took 1 week. I interviewed at Spectrum (Harlingen, TX) in Aug 2024
Interview
You will be interviewed by any lead available during the time you scheduled. They will ask the basic interview questions. The best way to get a job is by “selling yourself” to the interviewer. They want to make sure you can work under pressure and sale.
Interview questions [1]
Question 1
What was a time when you had to deal with an unhappy customer and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Spectrum (Charlotte, NC)
Interview
Quick and easy, as long as you're outgoing and willing to learn. there was a phone interview, then an in-person interview. I dressed professionally and answered questions involving experience and qualifications.
Retention Specialist applicants have rated the interview process at Spectrum with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Retention Specialist roles take an average of 13 days to get hired, when considering 34 user submitted interviews for this role. To compare, the hiring process at Spectrum overall takes an average of 20 days.
Common stages of the interview process at Spectrum as a Retention Specialist according to 34 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 18%
Background check: 15%
Skills test: 15%
Drug test: 14%
Personality test: 9%
Presentation: 4%
IQ intelligence test: 4%
Group panel interview: 2%
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