Customer Service & Video Repair Representative applicants have rated the interview process at Spectrum with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service & Video Repair Representative roles take an average of 1 day to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Spectrum overall takes an average of 20 days.
Common stages of the interview process at Spectrum as a Customer Service & Video Repair Representative according to 4 Glassdoor interviews include:
Skills test: 18%
IQ intelligence test: 12%
Presentation: 12%
One on one interview: 12%
Background check: 12%
Drug test: 12%
Phone interview: 12%
Personality test: 6%
Other: 6%
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I applied online. The process took 2 days. I interviewed at Spectrum (Austin, TX) in Feb 2021
Interview
Comfortable online video setting. Smartphone compatible as well! 3 part interview process. 1st for common interests, second is for comprehension to the job role and responsibilities, third is with final hiring manager and recap of common interests and role duties.
Interview questions [1]
Question 1
do you plan to grow with the company? how have you handled situations or conflicts with coworkers? what is your availability?
I applied online. The process took 1 day. I interviewed at Spectrum (New York, NY) in Apr 2023
Interview
Pretty great, the phone screen made it simple so it was more so about bonding with the manager which went well. If you have an upbeat personality then I would recommend.
Lengthy immediate response questions. Really simple interview with all customer service related questions. All based on what would you do responses. Not very difficult. Asked easy questions that let you think. About 5 total questions trying to see how you’ll respond to spectrums high-stress environment.
Interview questions [1]
Question 1
Tell me about a time you’d had to overcome a problem at work. And how you handled it.