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      Splunk

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      Related searches: Splunk reviews | Splunk jobs | Splunk salaries | Splunk benefits | Splunk conversations
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      Customer Success Manager Interview

      Oct 10, 2019
      Anonymous Interview Candidate
      Paris
      No offer
      Negative experience

      Application

      I interviewed at Splunk (Paris)

      Interview

      I have been recommended by a colleague and a recruiter contacted me for a first screening and understand my expectations un term of position and salary. He promised to come back to me with a precise proposal and position. 1 month without any news. I have sent a first mail to ask for some news. I got no answer from him. I contacted him in LinkedIn and he replied without a "sorry" that they have a new boss and an internal reorganization in the same CSM group and he asked for 2 or 3 slots to talk. I have provided that and again no answer for 10 days. I asked him clearly if he doesn't reply to me i consider that Splunk is not interested by me. I got an answer the same day with a request of an appointment by phone which we agreed about. The day D he hasn't called me and was not answering by mail. This recruiter was not at all professional nor serious. He has no respect to their candidates. This shows a view of the company's culture at least in the recruitment group (EMEA)

      Interview questions [1]

      Question 1

      What's expected from a CSM
      Answer question
      1
      avatar
      Splunk response
      6y
      Thank you for taking the time to leave a review. We apologize for the lack of communication you experienced here and we are glad you brought this our attention. If you feel comfortable doing so, please feel free to share more about your experience by emailing us at openconversation@splunk.com. - Mike Saltzman, Talent Acquisition

      Other Customer Success Manager Interview Reviews for Splunk

      Customer Sucess Manager Interview

      Nov 10, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Splunk in Jul 2024

      Interview

      I applied through the company's website and was invited for an interview two weeks later. The interview lasted around 40 minutes and consisted mainly of behavioral questions, which weren't particularly challenging. However, after another two weeks of waiting, I received a rejection email stating, 'You are not in the country where the job is located, and the hiring manager wants to have someone local.' This was particularly frustrating as the job description had no mention of requiring local candidates. To add: I don't need working visa/work permit to work in that country, and was willing to relocate without asking for relocation package. I feel my time was wasted – I spent effort tailoring my resume, preparing for the interview, and even took time off from my current job to attend it. I believe the geographical requirement should have been clearly stated in the job posting to respect candidates' time and effort. This experience was disappointing and could have been easily avoided with transparent communication from the start.

      Interview questions [1]

      Question 1

      Tell me about yourself, etc usual questions
      Answer question

      Customer Success Manager Interview

      Nov 21, 2023
      Anonymous employee
      Washington, DC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Splunk (Washington, DC)

      Interview

      Six interviews. One initial screen by recruiter, one interview with hiring manager, and at least three subsequent interviews with members of the team and the VP in charge of the business area.

      Interview questions [1]

      Question 1

      What is your experience with Enterprise Observability tools and/or SIEM domain?
      Answer question
      2

      Customer Success Manager Interview

      Aug 26, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Splunk in Aug 2022

      Interview

      Applied online and was sent a survey from a recruiter. I was asked answer questions through email that would typically be asked on a phone screen. Then sent a rejection email. There was no phone call with the recruiter.

      Interview questions [1]

      Question 1

      Please provide details on your experience: Working with customers and colleagues during discovery phase: Onboarding: Developing Success Plans: Meeting regularly with customers and conducting QBRs: Partnering with and advising senior to executive sponsors: Specific experience with Observability, Application Performance Management or Security offerings (not required): Anything to add: DEMOGRAPHIC INFO: Reason for looking: Availability to join if offered a role at Splunk: Post pandemic travel is expected to be 25%; comfortable with this? Work authorization (U.S. Citizen, Green Card, Other): Base salary expectations? And OTE expectations ( a range is OK) - the hiring manager will want to know this BEFORE we proceed
      Answer question
      3

      Splunk interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Splunk with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 40.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Splunk overall takes an average of 29 days.
      • Common stages of the interview process at Splunk as a Customer Success Manager according to 7 Glassdoor interviews include:

        Phone interview:  46%

        One on one interview:  23%

        Background check:  8%

        Other:  8%

        Personality test:  8%

        Skills test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(134) ;
        2. Regional Sales Manager(126) ;
        3. Sales Engineer(58) ;
        4. Inside Sales Representative(53) ;
        5. Sales(47) ;
        6. Senior Software Engineer(47) ;
        7. Technical Support Engineer(34) ;
        8. Senior Sales Engineer(30) ;
        9. Business Development Representative (BDR)(26) ;
        10. Solutions Engineer(25) ;
        11. ISR- Inside Sales Representative(24) ;
        12. Director(22) ;
        13. Product Manager(21) ;
        14. RSM(21) ;
        15. Account Executive(20) .


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