I was contacted by email to schedule a phone interview. This phase of the process is pure nuts and bolts. The interviewer seemed to be screening for qualifications (i.e. Give me an example of what you can do on microsoft word). I was asked to describe duties and previous jobs. About a week later I was informed that I had been one of the top 3 candidates and that I would be contacted to schedule an on-site interview. The on-site interview was a grueling 4hr affair. It included 2 rounds of interviews with the HR manager, the benefits manager, an analyst and the benefits coordinator. This was followed by skills testing in office, word and excel (kenexa: prove it). It may not take you 4hrs but it will certainly take longer than the 2.5 hrs they said in the email. There were many general questions (how does a job that changes goals frequently make you feel, describe a time that you dropped the ball) There were also a fair number of specific questions (describe a complex piece of information you had to advise about and how do you know they understood). The people were cordial and professional.