Account Manager applicants have rated the interview process at Staples with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Account Manager roles take an average of 18 days to get hired, when considering 55 user submitted interviews for this role. To compare, the hiring process at Staples overall takes an average of 14 days.
Common stages of the interview process at Staples as a Account Manager according to 55 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 20%
Background check: 16%
Personality test: 11%
Drug test: 8%
Skills test: 8%
Group panel interview: 5%
IQ intelligence test: 5%
Presentation: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 weeks. I interviewed at Staples (Lansing, MI) in Jul 2016
Interview
I was contacted by a recruiter and the process took over a month. After the recruiter phone interview I was put in contact with an HR hiring manager. After that phone interview I was contacted by phone from an area hiring manager. We completed the interview on an online webinar type environment. However, we could not see each other and had to use our phones for sound? Maybe he was watching me I am not entirely sure. He seemed very disinterested right from the start and commented many times on my lack of print and marketing experience. I don't understand why my resume passed through a recruiter and HR and wasted my time. Again they contacted me not the other way around. A few weeks after the webinar I received an email with the classic "pursuing other applicants" rant.
The interview for the customer support position at Staples was straightforward and professional. The interviewer asked about my customer service experience and how I handle difficult customers and multitasking. It was conversational and focused on real customer support scenarios.
Interview questions [1]
Question 1
How would you handle an upset or frustrated customer?
Very fair process. They ask routine questions and have a multi step interview process. Everyone is met with was awesome. Definitely need to show up prepared and ask engaging questions
It is quite difficult to get in the job. Solid experiences are required. More asking on enterprise-level tasks, and heavy daily duty required. I do recommend to try this positon if available,