Customer Service Representative applicants have rated the interview process at Staples with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 55 user submitted interviews for this role. To compare, the hiring process at Staples overall takes an average of 14 days.
Common stages of the interview process at Staples as a Customer Service Representative according to 55 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 20%
Background check: 16%
Personality test: 11%
Drug test: 8%
Skills test: 8%
Group panel interview: 5%
IQ intelligence test: 5%
Presentation: 4%
Other: 1%
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I applied online. The process took 2 weeks. I interviewed at Staples (Vaughan, ON) in Feb 2018
Interview
They require three interviews for you to get hired there, regardless of if you want PT or FT. The interviewer I got kept picking on my responses, making me confused, so this interview experience wasn't so great for me. I have no idea if I got a second interview or not as I didn't answer when they called and refrained from contacting them due to my negative experience with their hiring manager. They will go through your job history in great detail so be prepared and good luck!
Interview questions [1]
Question 1
Why do you want to work at Staples?
Many other scenario based questions.
The interview for the customer support position at Staples was straightforward and professional. The interviewer asked about my customer service experience and how I handle difficult customers and multitasking. It was conversational and focused on real customer support scenarios.
Interview questions [1]
Question 1
How would you handle an upset or frustrated customer?
Very fair process. They ask routine questions and have a multi step interview process. Everyone is met with was awesome. Definitely need to show up prepared and ask engaging questions
It is quite difficult to get in the job. Solid experiences are required. More asking on enterprise-level tasks, and heavy daily duty required. I do recommend to try this positon if available,