I applied online. The process took 4 weeks. I interviewed at Staples (Charlotte, NC) in Dec 2012
Interview
Applied online, got a call from the store 2 weeks later for an appointment, arrived the customary 15min early, the manager was not available (not scheduled for) today. Was offered to wait about 4hours until the assistant manager comes in. Asked to leave my name and a message to reschedule. 2 1/2 weeks later got call from store for an appointment. Arrived again a bit early, had to wait until 30min after the appointment time. Withing a few minutes I learned that "we only hire part time at minimum wage". No offer for a full time position as was posted online. Quite unprofessional to waste everybody's time like that.
1
Other Customer Service Lead Interview Reviews for Staples
I applied in-person. I interviewed at Staples (Vancouver, BC) in Mar 2013
Interview
A set of two interviews. First was with the copy center manager who then recommended my name to the store/regional manager. They asked about my experience with using copy center equipment and cash register operating. Also they asked about examples of my copying projects I completed for customer tailor orders.
Customer Service Lead applicants have rated the interview process at Staples with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Lead roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Staples overall takes an average of 14 days.
Common stages of the interview process at Staples as a Customer Service Lead according to 4 Glassdoor interviews include:
One on one interview: 100%
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