Customer Service Representative applicants have rated the interview process at Staples with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 55 user submitted interviews for this role. To compare, the hiring process at Staples overall takes an average of 14 days.
Common stages of the interview process at Staples as a Customer Service Representative according to 55 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 20%
Background check: 16%
Personality test: 11%
Drug test: 8%
Skills test: 8%
Group panel interview: 5%
IQ intelligence test: 5%
Presentation: 4%
Other: 1%
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I applied online. The process took 2 weeks. I interviewed at Staples (Gresham, OR) in Apr 2015
Interview
The interview was like you got rear-ended by a car behind you. I was early for the interview on that day. Went up to the front desk cashier, told her my name and why I was there for. She told me that she'll be right back. She returned after a couple minutes and told me that the interviewer was not available until another half hour. So I left the store and came back later. Finally, the interviewer was ready for me. So the salesclerk shows me into his office and announce my presence.
Interview questions [1]
Question 1
They already had you figured even before the interview got started. One look into my resume by the interviewer, he'd already decided I was not what he was looking for.
The interview for the customer support position at Staples was straightforward and professional. The interviewer asked about my customer service experience and how I handle difficult customers and multitasking. It was conversational and focused on real customer support scenarios.
Interview questions [1]
Question 1
How would you handle an upset or frustrated customer?
Very fair process. They ask routine questions and have a multi step interview process. Everyone is met with was awesome. Definitely need to show up prepared and ask engaging questions
It is quite difficult to get in the job. Solid experiences are required. More asking on enterprise-level tasks, and heavy daily duty required. I do recommend to try this positon if available,