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      State Farm

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      Customer Service Interview

      Aug 14, 2020
      Anonymous employee
      Bloomington, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at State Farm (Bloomington, IL) in Jan 2016

      Interview

      After submitting my resume, it didn't take long to receive a call for an in-person interview. I initially met with a Human Resources representative over the phone. I then met with three managers in-person. It was a smooth process. All were punctual and professional. They asked behavioral based interview questions.

      Interview questions [1]

      Question 1

      Please tell me how you handle a difficult customer.
      1 Answer

      Other Customer Service Interview Reviews for State Farm

      Customer Service Interview

      Nov 12, 2025
      Anonymous Interview Candidate
      Las Vegas, NV
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at State Farm (Las Vegas, NV) in Nov 2025

      Interview

      I applied online, I was given instructions to upload a self-recorded video answering their questions. I went back and forth with them about sending the file. A few days later I texted them for an update, they responded by sending an email with a link to a licensing training with a discounted fee. The job post ended up being a sales pitch for the training, not an actual job, why ask applicants to self-record an interview making us believe there is a job behind it, just say we're selling an online training. There is no job.

      Interview questions [1]

      Question 1

      Questions are irrelevant, there was job. They are selling online training.
      Answer question

      Customer Service Interview

      Dec 11, 2024
      Anonymous Interview Candidate
      Kirkland, WA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at State Farm (Kirkland, WA) in Dec 2024

      Interview

      Did a phone interview she asked basic questions. Like what your dreams are and what experience I had. Then went in for a in person interview and was asked the same questions by her husband.

      Interview questions [1]

      Question 1

      3 most important things in life
      Answer question

      Customer Service Interview

      May 31, 2024
      Anonymous employee
      New York, NY
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at State Farm (New York, NY)

      Interview

      My resume was reviewed and the manager asked me what was my favorite genre of music. I answered Funk, because James Brown and Cameo are my go to music artists.

      Interview questions [1]

      Question 1

      Who is your favorite musician of all time?
      1 Answer

      State Farm interviews FAQs

      • Customer Service applicants have rated the interview process at State Farm with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 68.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at State Farm overall takes an average of 24 days.
      • Common stages of the interview process at State Farm as a Customer Service according to 14 Glassdoor interviews include:

        Personality test:  18%

        Phone interview:  18%

        Skills test:  14%

        One on one interview:  14%

        Background check:  14%

        Drug test:  7%

        IQ intelligence test:  7%

        Other:  4%

        Presentation:  4%

      • Here are the most commonly searched roles for interview reports -

        1. Claims Specialist(977) ;
        2. Claims Adjuster(739) ;
        3. Customer Service Representative(636) ;
        4. Sales Representative(491) ;
        5. Insurance Agent(413) ;
        6. Account Manager(385) ;
        7. Sales Associate(367) ;
        8. Claims Representative(323) ;
        9. Claims Associate(317) ;
        10. Claims Associate - Express(307) ;
        11. Claim Specialist(245) ;
        12. Underwriter(244) ;
        13. Underwriting Service Assistant(234) ;
        14. Account Representative(224) ;
        15. Insurance Sales Representative(224) .


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    • Jobs at State Farm

      6K jobs in United States
      Customer Relations Representative - State Farm Agent Team Member
      Maricopa, AZ
      ·
      $50K - $75K /yr
      (Employer provided)
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      Customer Service Representative - State Farm Agent Team Member
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      $50K - $75K /yr
      (Employer provided)
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      Customer Service Representative - State Farm Agent Team Member
      Vestavia Hills, AL
      ·
      $50K - $80K /yr
      (Employer provided)
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      Customer Relations Representative - State Farm Agent Team Member
      Vestavia Hills, AL
      ·
      $50K - $80K /yr
      (Employer provided)
      View job
      Customer Service Representative - State Farm Agent Team Member
      Little Rock, AR
      ·
      $40K - $48K /yr
      (Employer provided)
      View job
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