Client Experience Agent applicants have rated the interview process at Stitch Fix with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 53.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Experience Agent roles take an average of 22 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Stitch Fix overall takes an average of 45 days.
Common stages of the interview process at Stitch Fix as a Client Experience Agent according to 7 Glassdoor interviews include:
Phone interview: 35%
Presentation: 25%
Group panel interview: 20%
One on one interview: 15%
Drug test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Stitch Fix (Austin, TX) in Oct 2017
Interview
Applied online and heard back within the week.
20 minute phone interview with Team Lead - a lot of questions about customer service experience as well as questions about negative experiences and how I dealt with them.
Heard back later than night that I was asked to come in for an in person interview. The office was in a great location and seemed a pretty cool environment. I was greeted and sent off to shadow a girl currently in the position I was interviewing for (15-20 minutes of reading and responding to emails). Then a 30 minute interview with two team leads asking more about decision making, customer service, and the aftermath of decisions. I had to listen to a recording of a call with a customer and critique that; and then write a draft response to a customer email.
The people I interviewed with were nice and I thought it went well. Apparently there was some disconnect because I heard back a few days later that I didn't receive an offer.
Interview questions [1]
Question 1
Tell us about a time that you had to make a difficult decision in a work place and how did that play out.
I applied online. The process took 3 weeks. I interviewed at Stitch Fix (Austin, TX) in Sep 2018
Interview
There was 30-minute phone interview and then an in-office interview where you shadow a current employee for 30 minutes then speak with 1-2 managers for 30 minutes. They ask you the average interview questions. You listen to a pre-recorded call and suggest improvements. Lastly, you respond to a fake email. The shadowing was fun for me, because it was very natural and communicative. The one-on-one interview was weird because of how scripted and robotic it was.
I applied online. The process took 4 weeks. I interviewed at Stitch Fix (Austin, TX) in Jun 2018
Interview
3-part interview process. Online writing prompts and typing tests. Phone interview. In-Person Interview at downtown office. In the final stage there is also a shadowing component with a current employee.
Interview questions [1]
Question 1
What was a difficult experience you've had with a client in the past? What makes you want to work at Stitch Fix?
I applied online. The process took 3 weeks. I interviewed at Stitch Fix (Austin, TX) in May 2018
Interview
I applied online and received an email a few days later asking to do a phone interview. The phone interview was pretty basic and was mainly them giving me information. After that, I was asked to come in for a 1-2 hour interview. In this interview, I shadowed someone for 30 minutes and met with two people for about an hour. In that, I listened to a phone call that I had to analyze and then responded to a hypothetical email. All in all, pretty easy!
Interview questions [1]
Question 1
What's a piece of feedback you received and how did you react?