Customer Service Agent applicants have rated the interview process at Stitch Fix with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 53.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 12 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Stitch Fix overall takes an average of 45 days.
Common stages of the interview process at Stitch Fix as a Customer Service Agent according to 9 Glassdoor interviews include:
One on one interview: 33%
Presentation: 33%
Group panel interview: 17%
Other: 8%
Phone interview: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Stitch Fix in Jan 2019
Interview
Most novel approach to hiring I've ever experienced. Consisted of 3 parts: Shadowing, Logistics/Get to know you, & Writing Review. Very welcoming and relaxed. I think I asked more questions than they did. Got a good feel for the company and the experience really made me want the job that much more.
Interview questions [1]
Question 1
Describe a time where you've had a scheduling conflict. How did you prioritize the events, and why?
Rather detailed interview process, shadowed a current employee virtually, then two interviews back-to-back
I hadn't used the company's product and didn't do super well in the test questions given as part of the application process. I don' think they loved me from the beginning so not sure why they interviewed me. I have a ton of customer service experience but didn't get the job.
The employee I shadowed also mentioned they don't get regular raises, just cost of living raises, which is crazy to me.
Interview questions [1]
Question 1
I don't remember honestly. Went over the test questions from the application.
I applied online. The process took 3 weeks. I interviewed at Stitch Fix (Austin, TX) in Aug 2020
Interview
An assessment of how you would answer a customer service query followed by an hour and half interview with three employees. There was a shadowing portion followed by a review of your answers to the assessment and a more traditional interview section.
Interview questions [1]
Question 1
How did you deal with a conflict between yourself and a manager?
I applied online. The process took 2 weeks. I interviewed at Stitch Fix in Jul 2020
Interview
The video interview was split into different parts and I talked to different people in each part. Also I had to complete a writing assessment before the interview, which we then discussed in one of the parts. Overall, the interview felt comfortable but was a little "overkill" for the position.
Interview questions [1]
Question 1
A lot of the questions were what many know as "behavioral" interview questions, such as, "describe a time I had an conflict with a co-worker", etc.