I applied online. I interviewed at StockX (Phoenix, AZ) in Aug 2020
Interview
For starters the company was in a rush to complete the interview process. Then took over a week to even inform me if I got the job or not and even that I had to contact my recruiter to find out. Then after getting the job I get rewarded with the most invasive background check I’ve ever had in my entire career/ life which then became bothersome when I couldn’t provide paystubs from a job I had 7 years ago. So then I had to spend two days talking to the background company to get them to clear it. After that background check I had ANOTHER background check to complete. Have no fear this one only took two days and then I get a call saying they pulled my offer due to my background check but wouldn’t tell me why. All for what? An entry level customer service job? I have 9 years of experience with customer service including management. It’s suspicious because I checked my background check two days prior and I met company standards on every single box. So thank you for giving me a job for 3 weeks and then pulling my offer right before the start date. Super unprofessional and I will never recommend this company to anyone.
Interview questions [1]
Question 1
Relatable questions about difficult customers and adjusting and implementing new policies and procedures.
There were multiple rounds with lots of questions pertaining to the role and business area. And also a couple exercises. Typical interview structure, and meeting multiple people on the team.
I applied online. I interviewed at StockX (Hong Kong) in Jul 2024
Interview
First the recruiter call to know better about you, then a written test which seems focus on the language abilities. last but not least, interview with line manager and supervisor.
Interview questions [1]
Question 1
Self introductions like hobbies, what do you know about StockX, and how do you handle conflict like if customer claim they have received fake items.
Customer Service Representative applicants have rated the interview process at StockX with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 52.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at StockX overall takes an average of 24 days.
Common stages of the interview process at StockX as a Customer Service Representative according to 9 Glassdoor interviews include:
Drug test: 20%
Presentation: 20%
Group panel interview: 20%
Phone interview: 20%
One on one interview: 13%
Background check: 7%
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