I interviewed at Summit Broadband (Orlando, FL) in May 2014
Interview
The interview process in inconsistent each time from past experience. Summit hires fthrough Careerbuilder,Tews Recruitment andTeksystems. The interviews are different each time. You could be interviewing in a group and having to answer technical questions ona test or a two person interview with a supervisor and the Call Mgr. Iis inconsistent just like Summit's business practices.
Interview questions [1]
Question 1
How did you de-escalate an angry customer and what did you do?