Teller applicants have rated the interview process at SunTrust with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Teller roles take an average of 16 days to get hired, when considering 58 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
Common stages of the interview process at SunTrust as a Teller according to 58 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 21%
Drug test: 15%
Background check: 15%
Skills test: 13%
Personality test: 6%
Group panel interview: 4%
Presentation: 3%
IQ intelligence test: 1%
Other: 1%
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The process took 1 day. I interviewed at SunTrust (Atlanta, GA) in Feb 2010
Interview
All applications have to be done online at SunTrust.com then a recruiter calls you to set up an interview. I then met with the Branch Manger at the location that I applied for and he conducted the interview. I was asked basic questions like why I wanted to leave the job I currently had, what are my strengths and weaknesses. I would highlight my ability to up-sell products, my customer service savvy and the importance of always following rules and regulations. Retail banking is a fine line of customer service (you get paid and reviewed on Gallup customer surveys on your performance) which means making every single client happy since you never know who will be polled, and making a profit for the bank (refusing to refund various fees, charging clients for services, up-selling them on banking products, protecting yourself from fraudulent clients). All of that is to say that during an interview it would be helpful to emphasize happy resolutions of problems to show your customer service skills (in fact that was one of the questions, like tell me a time when you went out of your way to make a client happy) but also emphasize the importance of always following the rules.
Interview questions [2]
Question 1
Relate a time when you resolved a serious client issue that resulted in a positive client experience afterwards.
Interviewed with manager and the teller coordinator after receiving an assessment email and then a call from the TC. Interview process was fairly quick after that, was offered the job five days after the interview.
Asked a few questions such as why you chose them, strength, weakness, name a difficult experience and how you handled it. Interview flowed. They asked the basic interview questions. Prepare for your interview.
The process took 1+ week. I interviewed at SunTrust
Interview
The interview itself was great. It was maybe 30 to 40 minutes and I found out within a week that I got the position. The interviewer was like the distract manager and was personable.
Interview questions [1]
Question 1
What kind of obstacles did you face at your previous job?