First I had phone interview, and they asked how would react to angry customer? how would you convince a customer to buy something? and few other questions. Then the next day Branch manger called asked me to come in. The very first thing he asked was, tell me about yourself. 2nd question, about sales, what are the tactics you use to sell, they want to know what if they hire you how much sale you can bring in, bank is more about retailer industry where each teller will be given sales goal to reach, they will also asked if you are comfortable with that. Such as making cold calls and telling them about different services they offer. 3rd question, why did you choose to work at Sun trust? 4th, can you do multitask? 5th, I find this the most difficult to answer was that, you have reach your goal today by opening a checking account, and this customers is there, and you know this might offer might not be good offer for him, would you still sell it? 6th, what have you achieved so far regarding to professional experience? they focus too much on the achievement part of resume. How would you handle and irritated customer? mostly they will asked how your sale. so be ready.