Remote Service Technician applicants have rated the interview process at Support.com with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Remote Service Technician roles take an average of 9 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at Support.com overall takes an average of 12 days.
Common stages of the interview process at Support.com as a Remote Service Technician according to 62 Glassdoor interviews include:
Phone interview: 33%
Skills test: 17%
Background check: 13%
Drug test: 10%
Presentation: 10%
One on one interview: 6%
Personality test: 5%
IQ intelligence test: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at Support.com in Jul 2016
Interview
I applied online did the test and passed then they let me schedule a phone interview. The phone interview was pretty simple they have me talk about my tech specs and also do some questions and do role play with customers. Overall pretty simple. Finally he told me HR would contact me, which they did the same day with an offer to start the training but I could not start the day they wanted me to because I have a tripe planned which I already told the first guy that interviewed me. HR told me they would keep in contact with me when another training starts.
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.