Technical Support applicants have rated the interview process at Support.com with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support roles take an average of 26 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Support.com overall takes an average of 12 days.
Common stages of the interview process at Support.com as a Technical Support according to 6 Glassdoor interviews include:
Phone interview: 35%
Background check: 18%
Presentation: 12%
Skills test: 12%
Drug test: 6%
Personality test: 6%
One on one interview: 6%
IQ intelligence test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Support.com (Indianapolis, IN) in Aug 2017
Interview
You answer about 40 questions then select the time you want to have your hone interview. The phone interview consists of basic computer questions and customer service situation questions. Questions about availability are asked as well
I applied online. The process took 3 weeks. I interviewed at Support.com in Oct 2016
Interview
The entire process takes a few weeks. You start with an online personality/skills test. Then there is a phone interview. A week or so after that you get a call and email of acceptance with paperwork.
Interview questions [1]
Question 1
Describe a time you provided good customer service.
I applied online. The process took 4 weeks. I interviewed at Support.com (Redwood City, CA) in Jan 2016
Interview
The interview process consisted of two calls, both very short in length; basically a review of technical requirements for your pc. If you had that, as well as an employment gap-free history, they were interested.