Remote Services Technician applicants have rated the interview process at Support.com with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Remote Services Technician roles take an average of 9 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at Support.com overall takes an average of 12 days.
Common stages of the interview process at Support.com as a Remote Services Technician according to 62 Glassdoor interviews include:
Phone interview: 33%
Skills test: 17%
Background check: 13%
Drug test: 10%
Presentation: 10%
One on one interview: 6%
IQ intelligence test: 5%
Personality test: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Support.com (Redwood City, CA) in Oct 2013
Interview
I applied at their website and took their online exam. Two days later I received an email inviting me to a telephone interview. Per the HR person's request I emailed him a list of dates and times when I would be available for an interview. I did not hear anything back for several hours but then received an email addressed to another applicant and myself advising us that the time slots were filling up quickly. I emailed the HR person again with my availability. A day later the individual emailed me back with an interview slot for two weeks out. On the interview day I waited for the interviewer to call. The individual never called me. I waited the whole hour time slot and 15 minutes afterwards. No one ever called. I emailed the HR person that no one called me for my interview and asked when the interview could be rescheduled. I received no reply. I emailed a second time and was advised to call the HR person to discuss the situation. I called and left a voice mail. That was a day ago and I still have not received a phone call back. I will not contact them again.
Interview questions [1]
Question 1
I never got a chance to interview so I cannot say what the questions are like.
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.