Customer Service Representative applicants have rated the interview process at Support.com with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Support.com overall takes an average of 12 days.
Common stages of the interview process at Support.com as a Customer Service Representative according to 13 Glassdoor interviews include:
Phone interview: 30%
Presentation: 21%
Drug test: 18%
Skills test: 12%
Background check: 6%
Personality test: 6%
Other: 3%
One on one interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Support.com (Joplin, MO) in Sep 2020
Interview
Interview was quick and painless. Was offered a job instantly. As long as your computer passes, they hire everyone. They discuss upselling and IT Support. Pay is not very good but you get to work from home.
I applied online. I interviewed at Support.com (Sunnyvale, CA) in Mar 2021
Interview
The application process tests you on some basic troubleshooting skills. After passing, you can schedule an interview. The interviewer was really friendly and asked me some basic troubleshooting questions. They give you time to research the problem being asked and care more that you're able to find the answer as opposed to knowing it. I was offered a job on the spot.
Interview questions [1]
Question 1
Why did you choose Support.com?
What is an early piece of technology that you owned that you really liked?
Applied online and got a phone call and was asked basic computer questions and some mock and tech questions and they are asking about computer specs and if willing to do 100%