Remote Services Technician applicants have rated the interview process at Support.com with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Remote Services Technician roles take an average of 9 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at Support.com overall takes an average of 12 days.
Common stages of the interview process at Support.com as a Remote Services Technician according to 62 Glassdoor interviews include:
Phone interview: 33%
Skills test: 17%
Background check: 13%
Presentation: 10%
Drug test: 10%
One on one interview: 6%
Personality test: 5%
IQ intelligence test: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Support.com in Jul 2013
Interview
During the application you are required to make an account on jobvite. That is where they contact you. It took about a week for them to get back to me but then they asked me when I was available next week. So I picked a date the following week for them to call me. I believe it was a Wednesday at 1 pm. The interveiwer called me at 1 pm as scheduled and began asking me about the things I have on my application. He asked me about how confident I was in my abilities. I made sure to reassure him I was very confident. For example he asked how I would handle stress from angry customers, I responded with the fact that I'd just finished working with children all day and working with angry adults wouldn't be much different. Then we got to roleplays where he would give a scenario and we would act it out. This made me a little nervous, but after that he asked if I had any questions for him. I was nervous so I didn't have any. He said they would be in touch within the next 2 weeks to tell me if I'd been hired or not. They called me the next week to let me know I'd been hired and to give me all the proper forms as well as to tell me the training date.
Interview questions [1]
Question 1
Honestly I get a little flustered at the most obvious things. He asked how I would describe a router. I grew a little flustered and explained that different routers look different. Some are boxy, others have 6 antennae, and some don't look anything like a router.
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.