Customer Engagement Representative applicants have rated the interview process at SurveyMonkey with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Engagement Representative roles take an average of 37 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at SurveyMonkey overall takes an average of 24 days.
Common stages of the interview process at SurveyMonkey as a Customer Engagement Representative according to 4 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 23%
Skills test: 15%
Group panel interview: 15%
Drug test: 8%
Presentation: 8%
Background check: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at SurveyMonkey (Ottawa, ON)
Interview
There was first a 10-15 minute phone interview which was fairly straight forward and easy. It consisted of basic interview questions. For example, tell me a bit about yourself and what are your current job responsibilities. After this step, I had in-person interviews with 5 different individuals at Survey Monkey. Each interview was held one on one with 1 person at a time and took about an hour and a half in total. 3 of the 5 interviewers were very friendly but I found the other two were rather cold. Some of them asked the same question and I was told my answer was right or wrong depending on the interviewer. Each interviewer also asked a skill testing question. I felt I did well with the friendlier interviewers but did not get a good vibe from the others. I never heard back from them after these interviews.
I participated in multiple Zoom interviews with HR, employees, and managers, engaging in discussions about my skills, experience, and cultural fit. Each conversation provided valuable insights into the company’s values, expectations, and work environment, reinforcing my enthusiasm for the role.
I applied online. The process took 4 weeks. I interviewed at SurveyMonkey
Interview
First interview was a screen call, second interview was with the hiring manager and the last one was a round of 3 more interviews (about 1.5 hs)
The interview was average.
I applied through an employee referral. The process took 6 days. I interviewed at SurveyMonkey (Portland, OR) in Jun 2021
Interview
Interviewed with a recruiter, then a few days later interviewed with a manager. Then did a peer interview the next day. A few days later interviewed with the manager again and then the senior manager. The recruiter called me a few days later to let me know of their decision and we had been in contact via email the entire process.
Interview questions [1]
Question 1
I honestly don't remember the questions asked since it was over a year ago.