I applied online. The process took 1 week. I interviewed at SurveyMonkey
Interview
Phone Screening with basic questions and phone interview with Sales VP. Expected questions like why you want work here, tell me about your experience etc for both interviews. After one week of my second interview I wrote a message to the recruiter to follow up on the process and received an immediately response saying that he was going to check with the hiring manager and would get back to me by the end of the day. I never received a response from the recruiter.
An HR screen, a meeting with the hiring manager, meeting with a member from the team, a meeting with another manager, and last meeting was a panel or mock meeting ABR/QBR
Interview questions [1]
Question 1
Tell me an example of how you managed to retain a client that was about to churn.
I applied online. I interviewed at SurveyMonkey in May 2022
Interview
Interview process was quick and professional. All the members I spoke to were friendly and welcoming throughout the entire experience. They took the time to know you and understand your individual background and situation.
Interview questions [1]
Question 1
What motivates you?
How do you prioritize tasks?
How do you handle a difficult customer?
Give an example of a time you failed to meet a deadline.
The process took 4 weeks. I interviewed at SurveyMonkey
Interview
Unprofessional from start to finish.
The recruiter and hiring manager seemed to not like communicating with each other, leading to an uncertain and drawn-out process.
During the team interview panel, one of the CSMs was obviously disengaged and not paying attention to my answers. He seemed to have made up his mind before joining the Zoom.
Customer Success Manager applicants have rated the interview process at SurveyMonkey with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 56.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 24 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at SurveyMonkey overall takes an average of 24 days.
Common stages of the interview process at SurveyMonkey as a Customer Success Manager according to 5 Glassdoor interviews include:
One on one interview: 31%
Phone interview: 31%
Group panel interview: 15%
Presentation: 8%
Skills test: 8%
Other: 8%
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