I applied online. The process took 3 weeks. I interviewed at SurveyMonkey
Interview
Involved meeting with several executives after passing 2 rounds of phone interview and screening with an in-house Recruiter. Then I was asked to complete a mock up computer test, testing type speed and grammar. Made it to the finish line in the end.
Interview questions [1]
Question 1
Number of questions: behavioural type as well as competency-based.
A series of interviews, first by the recruiter. Then with the Manager, then you do a panel interview which will include others on the support team who are in more senior roles, or a lead. Usually another interview with a manager from a different location, until the final interview with your potential line manager. They will each have a topic to quiz you on: Technical, Team skills and soft skills.
Interview questions [1]
Question 1
How would you explain a technical concept to someone who wasn't technical?
The interview process was quite simple. It started with a HR interview round, followed by an interview with the manager and then there was a panel interview with 4 interviews back to back.
Customer Service Representative applicants have rated the interview process at SurveyMonkey with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SurveyMonkey overall takes an average of 24 days.
Common stages of the interview process at SurveyMonkey as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 22%
Background check: 11%
Group panel interview: 11%
IQ intelligence test: 11%
Presentation: 11%
Skills test: 11%
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