Customer Service applicants have rated the interview process at Sutherland with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 5 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Customer Service according to 12 Glassdoor interviews include:
Skills test: 30%
Phone interview: 19%
One on one interview: 15%
Presentation: 11%
Other: 11%
Personality test: 4%
Group panel interview: 4%
Background check: 4%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -
I applied through college or university. I interviewed at Sutherland
Interview
First round will be essay writing on the topic given. And next round will be a GD followed by Hr interview. HR will mainly look your way of communication and clarity on what you are saying.
Interview questions [1]
Question 1
Describe your proud moment.
Describe your favorite movie
I applied through college or university. I interviewed at Sutherland (Chennai) in Jan 2026
Interview
The first round was group discussion and second round was online assessment when I tried to open it shows the test has been already completed and I lost my chance to take the assessment and they simply rejected even they didn't resolved technical problem from their end .
Very practical and had assessments The interviewer was professional I can recommend working here for freshers It is a good MNC company to grow in your career Use the opportunity I have learnt many skills by working here
Basic questions are asked and easy interview and very much easy to get in through the interview and they also do a online interview process and customer service experience is an advantage
Interview questions [1]
Question 1
One thing they ask u is that basic questions and working from night is okay or not