Customer Service Associate applicants have rated the interview process at Sutherland with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 7 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Customer Service Associate according to 12 Glassdoor interviews include:
Phone interview: 17%
Skills test: 17%
Background check: 11%
Drug test: 11%
Other: 11%
One on one interview: 11%
Personality test: 8%
IQ intelligence test: 6%
Presentation: 6%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Sutherland (Cochin) in Oct 2019
Interview
The interview process consisted of five tiers. The first tier asked to write an essay on a general topic. In the 2nd stage you will have an aptitude cum personality test.In the 3rd stage you will have the face to face interview. The fourth stage was the document verification. The fifth stage had another interview
I was referred by an employee. Straightforward process. They expect some Hindi speaking people for some clients. Interview process is mostly to check the communication skills. Interview was fairly Easy to check the communication skills.
I applied through college or university. I interviewed at Sutherland (Chennai) in Aug 2025
Interview
Its a clean and active process with keen attention with the candidates communication skills and the requirements includes a communication without a grammatical errors. The rejection of the candidates is purely based on the communication skills