Customer Service Agent applicants have rated the interview process at Sutherland with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 4 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Customer Service Agent according to 5 Glassdoor interviews include:
One on one interview: 16%
Presentation: 16%
Phone interview: 16%
Personality test: 11%
Skills test: 11%
Other: 11%
Drug test: 5%
Group panel interview: 5%
Background check: 5%
IQ intelligence test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Sutherland (Bogotá, Bogota) in May 2018
Interview
Un poco largo y tedioso, ya que hicieron repetir filtros que ya se habían realizado y un poco desorganizado pero dentro de los estándares necesarios. Al final, tuve que repetir algunas pruebas, realizar varios test y entrevistas con varias personas.
I applied online. The process took 3 days. I interviewed at Sutherland in Jul 2022
Interview
There was a 30 minute video presentation about the company's history's and job role itself and skills to be successful prior to telephone interviews. You were allowed ask questions about role and given interview tips.
Scheduled Telephone Interview for whichever position suits you well, Banking associate, customer service agent, loan collections.
Salary base : $400 per hour + incentives
Growth opportunities available through networking and professionalism.
Interview questions [1]
Question 1
Tell me about yourself?
What are your strengths and weaknesses?
Why Sutherland Global?
Resume based questions.
I applied through an employee referral. I interviewed at Sutherland in Sep 2021
Interview
The interview was done via Webex, got an invitation link via email. The Account manager lead the interview. Friendly tone, positive vibe, got introduced to the job and its daily tasks, prompt, got all of my queries answered,
I applied in-person. The process took 1 day. I interviewed at Sutherland in Mar 2020
Interview
The interview was relative easy. The interviewers were very professional and accommodating. I just didn't like the fact that the final interview was very long because I needed to wait for the availability of the manger.