Customer Service Consultant applicants have rated the interview process at Sutherland with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Consultant roles take an average of 14 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
Common stages of the interview process at Sutherland as a Customer Service Consultant according to 5 Glassdoor interviews include:
Presentation: 19%
Background check: 13%
Phone interview: 13%
Drug test: 13%
Personality test: 13%
One on one interview: 13%
Skills test: 13%
IQ intelligence test: 6%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 weeks. I interviewed at Sutherland (Angeles, Pampanga) in Mar 2016
Interview
Walk-in process - then submit all the docs required and fill up your name on the front desk and wait for your name to be called. then interview was asked in typical questions. You just need to be fluent and confident on answering the questions from the interviewer
Interview questions [1]
Question 1
Tell me more about yourself which is not written on your resume
I applied online. The process took 1 week. I interviewed at Sutherland (Bangkok) in Jan 2024
Interview
Attended interview online and I finished in 30 mins. Interviewer had professional manner and was very easy to talk to. Practicing Japanese mannerism may help. According to interview, you may have to deal with stress and work in flexible shift.
The interview was in both German and Bulgarian. The HR and Team Lead representatives were kind and made sure I felt calm during the conversation. The process of starting the job after I accepted the offer was very quick.
Interview questions [1]
Question 1
What was the most difficult challenge I have overcome
Interview was pretty easy and straight to the point. The first interview I had was reading the questions/scenarios and then recording your answers and the second was over the phone with a hiring
manager.